Trust in Digital Human-AI Team Collaboration: A Systematic Review

Janhunen, E., Toivikko, T., Blomqvist, K., & Siemon, D. (2024). Trust in Digital Human-AI Team Collaboration: A Systematic Review.

Based on a systematic literature review this study shows how different digital human-AI team role and task configurations affect team processes and related trust dynamics between AI and human collaborators. It also identifies cross-level effects as team-level trust is dynamically linked to both individual perceptions of AI trustworthiness and organizational level trust and psychological safety in AI adoption.

Link to the publication: https://aisel.aisnet.org/amcis2024/cnow/cnow/3/